Refund + Return Policy

Our refund policy extends 14 days after your payment has been processed. We offer refunds for damaged or defective products. Please send an email to info@gaiacollective.com stating why you would like a refund. If the 14-day window has passed, unfortunately we can't offer you a refund.
To be eligible for a refund, your item must be unused and in the same condition that you received it. Several types of goods are exempt from being returned including products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. We also cannot accept returns of health and personal care items. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at gaiacollective@gmail.com

Refund processing

We will notify you by email when your returned item has been received, and again to notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed. It may take some time before your refund is officially posted. Please contact your credit card company and bank to confirm that the transaction is in progress. If the bank informs you that the transaction has not been processed please contact us at info@gaiacollective.com

Shipping

If you are returning an item for refund or exchange, we will provide you with a shipping address. You will be responsible for paying for your own shipping costs. If you receive an exchange, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

Contacting Us

If there are any questions regarding this return policy you may contact us at info@gaiacollective.com